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Price-related
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How can I get a quotation?You can contact our sales team by email (sales@kukacable.com) and we will respond to your request within 30 minutes, or you can submit a quote request form on our website.
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How to calculate the price of a cable?The price of cables is influenced by fluctuations in the cost of conductors (copper, aluminum, etc.), and our product consultants calculate the real-time unit price based on daily precious metal prices.
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Is there a discount policy?The cost structure of cables is not complex and usually unit prices do not vary greatly depending on the amount of the order, but we do offer stepped pricing to our customers.
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Delivery-related
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What is the average delivery time?"Our average delivery time is three weeks, while for standard cable specifications like those for solar and home installations, the delivery cycle is typically within one week.
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What are the international logistics methods?We offer various international logistics methods, with the most common being maritime shipping, air freight, and land transportation, ensuring that you can choose the most suitable option based on your needs.
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How long does it take for logistics to deliver worldwideLogistics time depends on the destination, our on-time delivery rate is 99.8 per cent.
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Product-related
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"Do you provide product samples?Yes, we provide free samples so that customers can test the performance and suitability of the products before purchase.
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How are custom cables supplied?For long-standing customers, we customize cables to meet various specific scenarios, such as underwater drone tether cables or oil well hoist cables, based on the provided electrical parameters and performance requirements.
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Quality-related
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How do you control the quality of your products?We implement strict quality control processes, including raw material inspection, production process monitoring and final product testing, to ensure product quality and provide customers with factory inspection reports.
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What are the international certifications?Depending on the product, we have obtained a number of international certifications such as TUV, UL (under renewal), SAA, etc. to ensure that they comply with local purchasing standards, as well as certification standards for specific properties such as CPR fire rating certification and AD8 waterproof performance certification.
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